Describe the issue so we can understand your request and discuss the next steps.
Standard request
Your ticket will be attended to within 24 hours of submission to clarify the issue, service terms, and possible scheduling. This deadline is for the response to the ticket, not for the remote support session, which may be scheduled afterwards.
Emergency remote support
We will contact you within a few hours of ticket submission to arrange the session, ensuring that remote support begins within 24 hours of submitting your request.