Remote technical support
Computer diagnosis and repair, with no on-site visit.
Slow performance, viruses, Windows and application failures. Remote support for homes and businesses, from anywhere in the world.
Organized requests
Support with follow-up
Submit the form and receive an email confirmation. Our team will contact you to clarify your request, provide a quote, and arrange the support session.
Controlled access
Authorized session
The connection is established with the client's authorization and presence.
No travel
The equipment stays in place
Home, office or travel. Support from anywhere in the world.
Why remote?
Removing the equipment creates unnecessary downtime.
Shutting processes down, transporting the computer and going without the machine until it is returned extends downtime. With TecHelpMe remote support, diagnosis and repair happen on the equipment itself.
- PC slow, freezing or taking too long to start
- Virus, pop-ups, browser hijack or expired antivirus
- Windows, email, printer and programs that will not open
- Business stalled because someone's machine is down
What do we fix?
From a slow computer to a security incident: one-off support or a monthly plan.
Diagnosis, authorized repair and validation in a remote session. Home and business.
Slow computer
Analysis of processes, disk, memory and startup that degrade performance.
- Startup
- Disk and memory
- Background programs
Viruses and security
Removal of some types of malware or viruses (but not all), adware and browser hijacks, with antivirus review.
- Malware and adware
- Hijacked browser
- Antivirus
Windows and programs
System error repair, software install and removal, printers and peripherals.
- System error
- Install and removal
- Printer and peripherals
Email and accounts
Send and receive failures, Outlook and account access.
- Email and Outlook
- Email client
- Accounts and login
Performance optimization
Cleanup, updates and a general system check.
- Performance
- Updates
- Health checklist
Backup and prevention
Copy of important files and recommendations to reduce recurrence.
- Backup
- Guidance
- Usage routine
Business support
Workstation support with operational priority. One-off or monthly plan.
- One-off support
- Monthly plan
- Multiple computers
Technical consulting
Documented diagnosis and session report, with intervention upon authorization.
- Diagnosis
- Authorized intervention
- Report
How it works
How to schedule your remote support
Submit your request. TecHelpMe will contact you to understand the issue, explain the service terms and arrange your support session.
01
Tell us what you need
Click “Request support”, choose a service, enter your contact details and describe the issue. You can also suggest your preferred times.
02
Receive your reference
Your request is registered as a ticket: a support request with a reference number. You will receive an email confirmation. Your appointment will be arranged when we contact you.
03
Agree on the terms and time
We will contact you to clarify the issue and present a quote and the service terms. Once you approve them, we will agree on a date and time for your remote session.
04
Start your support session
At the agreed time, we will guide you through starting the session and authorizing the remote connection. The technician can then access your computer to provide support.
Response and support times
Standard request: We will contact you within 24 hours of ticket submission. Your remote support session will be scheduled with you and may take place later.
Emergency support: We will contact you within a few hours of ticket submission to arrange the session, ensuring that remote support begins within 24 hours of submitting your request.
Have questions before submitting a request? Talk to us on WhatsApp.
Clear pricing
Reference rates, with no travel.
Quote after case analysis. The figures below are a starting point.
One-off support
starting at
US$ 30
Diagnosis and repair of one incident in a single session.
- Remote diagnosis
- Repair in the same session
- Session accompaniment
Full optimization
from
US$ 49
Cleanup, security, performance and a full system check.
- Everything in one-off support
- Performance optimization
- Antivirus and updates
- Backup checklist
- Session report
Home plan
from /month
US$ 20
WhatsApp priority and preventive maintenance for the home environment.
- Priority support
- 1 preventive optimization / month
- Support for up to 2 computers
- Technical guidance
Emergency support
starting at
US$ 70
Priority support starting within 24 hours, every day.
- Submit a support request
- We contact you to arrange a time
- Priority remote assistance
Clients
Results after the session.
The change in the system after the security and performance work was remarkable. It feels like a different computer.
Luiz Carlos — Bank manager
The computer was slow and freezing. After the analysis and the changes, the problems stopped. I recommend it.
Joana Garfant — Business owner
The team
A team ready to assist you.
Remote support
TecHelpMe operates with a remote support team for diagnosis, system repair, application install and removal, and antivirus.
Initial diagnosis. Intervention with authorization. Validation at the end of the session.
FAQ
Frequently asked questions.
Clear answers to the most common questions about remote technical support.
How does remote technical support work?
Submit the form and receive your ticket number. For standard requests, we respond to the ticket within 24 hours of submission to clarify the issue, the service terms, and possible scheduling. This is not a deadline for the remote session. Emergency remote support begins within 24 hours of ticket submission; this does not guarantee resolution within that period. Remote access requires your authorization and supervision. WhatsApp is available for questions.
Is it safe to allow remote access to my computer?
Yes. The session starts with your authorization and supervision. Access is used only during the support session, and you remain in control of the connection.
Do I need to install software to receive support?
A small remote-access application may be required. The technician tells you which software to use and guides you through installation and connection.
What kinds of problems can be solved remotely?
Slow performance, Windows errors, software installation and configuration, email issues, printers, browser problems, some types of malware and performance adjustments are among the issues that can be handled remotely.
Does remote support work on every computer?
Support is primarily aimed at Windows computers and notebooks, and other environments may be supported when they are compatible with the remote-access tool.
When is remote support not possible?
Remote support cannot be performed when the computer has no internet access. It may also be unsuitable when there is a serious hardware failure or another condition that prevents connection or basic operation.
How long does a support session usually take?
It depends on the problem and the condition of the computer. Simple cases can be resolved quickly, while more complex situations may take longer, with guidance throughout the session.
Is there an additional charge for remote support?
There is no extra fee simply because the support is remote. The price depends on the type of service or plan agreed upon before the intervention.
TecHelpMe: remote support in 2003
In 2003, the company founder gave an interview about remote technical support. Watch this historical recording and learn more about the early use of remote assistance.